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What to Know Before You Go

OTC Frequently Asked Questions

What is the address for Reliant Park?

1 Reliant Park, Houston, TX 77054 <Map It>

How do I contact show management on site?

OTC Headquarters
+1.832.667.3014 (during show days only)
Reliant Center, Level 1, Room 103

Where may I pick up my badge?

Advance registrants receive their OTC conference badges in the mail if they reside in the US and register before 21 March 2014.

Attendees from outside the US or those who register after 21 March can pick up their badge on-site or at one of the following, convenient remote locations:

Off-Site Badge Pick-Up Locations

Houston Hobby Airport (downstairs near escalator on baggage claim level)

0800-1600 hours | Friday–Monday, 2–5 May

Bush Intercontinental Airport (downstairs in international baggage claim area)

0800-1600 hours | Friday–Monday, 2–5 May

Hyatt Regency Houston Downtown (in lobby by coffee shop)

0700-1600 hours | Thursday–Friday, 1–2 May
0900-1500 hours | Saturday, 3 May
0900-1700 hours | Sunday, 4 May
0700-1300 hours | Monday–Tuesday, 5–6 May

Doubletree Suites by the Galleria (lobby, front desk)

0900-1500 hours | Saturday–Sunday, 3–4 May
0700-1300 hours | Monday–Tuesday, 5–6 May

Hilton Garden Inn Houston Energy Corridor (near front door)

0900-1500 hours | Saturday–Sunday, 3–4 May
0700-1300 hours | Monday–Tuesday, 5–6 May

Do I need anything to pick up my badge?

Yes. To ensure a secure conference, photo identification (passport or driver's license) is required. Items may be subject to search before entering the OTC areas at Reliant Park.

What is the cancellation policy?

To receive a refund, you must cancel in writing no later than 23 April 2014. Cancellations made after 23 April 2014 will not be refunded.

Send cancellation requests by email to, by fax to +1.301.694.5124, or by mail to OTC Cancellation, PO Box 4088, Frederick, MD 21705 USA.

If I have a badge, may I walk right into the show?

No, each registrant who receives a badge by mail will need to visit a badge holder pickup location to get their official OC badge holder. Admittance without a badge holder is not permitted.

There is a coupon attached to your registration material that should be surrendered at a Badge Holder counter to verify attendance. Badge Holder pick-up area are located near the registration areas in both Reliant Center and Reliant Arena.

Where may I purchase tickets for luncheons and other events?

You may purchase event tickets online or at the registration counters until an event is sold out. Once an event is sold out, a waitlist will be started and/or tickets sold at the door. Food is not guaranteed 20 minutes past the event start time.

Are attendee badges required to wear at the Annual OTC Dinner?

No, but a ticket is required.

Please note: The Annual OTC Dinner is sold out. In the event guests should cancel and individual tickets become available, they will be offered for sale on-site at Reliant Stadium on Sunday evening.

What is the dress code for the Annual OTC Dinner?

Dress for the event is business attire.

Can I purchase a parking pass for all four days at Reliant Park?

Attendee parking permits are not available. You can use one of the cash lots to pay by entry. The parking fee at Reliant Park is USD 10 per entry.

Please allow plenty of time for the extra traffic around Reliant Park during OTC. Close-in parking fills up quickly. After midmorning, consider exiting on South Main and park in the yellow, green, or teal lot. A complimentary shuttle service is available to take you to the OTC entrance.

View parking overview map.

How do I get a Taxi from Reliant Park?

Taxis are located at the side entrance, Hall E on the west end of Reliant Center, and outside the Arena Southwest corner. View our Accommodations and Travel page for a complete list of transportation options.

Can I take photographs or video of OTC?

No. All OTC sessions are protected by US copyright laws. Photography and video/audio recording of any kind are strictly prohibited in the sessions and throughout the exhibition area.

Members of the press are required to report to the OTC Press Room to obtain permission for photography and videography.

What resources does OTC provide to help me find my way around the show?

Exhibit Locators

The Exhibitor Locator touch screens offer a hands-on, visual experience to navigate the exhibit floor plans. You can search for exhibitors by name, booth, or product category, and find technical session details and locations. Look for them near the Reliant Center and Reliant Arena exhibit entrances.

OTC Mobile App

The OTC 2014 mobile app provides on-the-go, interactive information that allows you to stay up-to-the minute on the latest events and special sessions. Learn how to download the app.

Internet/Computer Access

Email Stations are located in the Reliant Center Hall A entrance, level 1.

OTC is offering free, low-bandwidth wireless internet access in the lobbies of Reliant Center, levels 1 and 2, as well as the lobby of Reliant Arena. The wireless network name is Free Internet. This free wireless access will not be available on the exhibit floors or meeting rooms.

Wireless access in the meeting rooms is available for USD 12.95 per day. High bandwidth wireless internet is available on the Reliant Arena and Reliant Center exhibit hall floors for USD 79.99 per day. 

Cell Phone Charging Stations

Recharge your phone battery at one of our convenient locations along the front wall of the Reliant Center exhibit hall and lobbies.

Where is First Aid?

First Aid is located in the Medical Center in Reliant Center Lobby C, level 1, and in Reliant Arena Hall B.

Where may I rent a wheelchair or scooter?

Wheelchairs or scooters may be rented in the First Aid centers located in the Medical Center in Reliant Center Lobby C, level 1, and in Reliant Arena Hall B.

As a US company, how can OTC help me expand my business internationally?

OTC 2014 is a participant of the US Department of Commerce’s International Buyer Program (IBP). Through their network of offices in US Embassies and Consulates worldwide, the IBP has recruited nearly 30 foreign buyer delegations to connect with US companies at OTC.

International trade specialists will be in the Center for International Trade to provide services such as export counseling, matchmaking services, and market analysis. Stop by the room to learn about the many buyer delegations and pick up a free copy of the Export Resource Guide containing the Basic Guide to Exporting, Trade Finance Guide, Oil and Gas sector market research reports, and more.

Registration is required for these programs. For more information about these programs and to register, please click here.

Center for International Trade Schedule
Reliant Arena, Level 2, Room 2
Monday, 5 May           0800–1730
Tuesday, 6 May          0830–1730
Wednesday, 7 May     0830–1730
Thursday, 8 May         0830–1400

Where can international attendees meet and relax at OTC?      

The International Lounge offers international visitors a place to meet and relax during OTC. Multilingual members of the National Oil Equipment Manufacturers and Delegates Society (NOMADS) and the members of the Society of Petroleum Engineers (SPE) Gulf Coast Section Auxiliary are available to provide assistance with information regarding Houston-area shopping, restaurants, museums, theatres, and emergency medical appointments.

International Lounge Schedule
Reliant Center, Level 2, Room 700
Monday, 5 May           0800–1730
Tuesday, 6 May          0800–1730
Wednesday, 7 May     0800–1730
Thursday, 8 May         0800–1400

Where is the Lost and Found?

Lost and Found is located in OTC Headquarters, Reliant Center, level 1, in room 103 and is open during conference hours.

Can I check my luggage at OTC?

Yes. A complimentary luggage check is located outside Reliant Center Lobby E and outside Reliant Arena, front entrance. The schedule is:

Monday, 5 May           0800–1700
Tuesday, 6 May          0830–1730
Wednesday, 7 May     0830–1730
Thursday, 8 May         0830–1530

Where can I purchase OTC gifts and momentos?

Visit the OTC Gift Shop in Reliant Center Lobby B, level 1, to browse and purchase a variety of apparel items, including denim shirts, golf shirts, caps, and T-shirts. Many sizes and colors are available. Stop by early to get the best selection. The OTC Gift Shop is open each day during registration hours.

Where can I print or ship items?

A Fedex Office Print and Ship Center is located at 8330 S. Main, Ste. 200, Houston, TX 77025.  The driving directions are exit McNee Gate and go straight towards Main Street. Turn right on Main Street, and Fedex will be on your left (just past Target and located between a Chase Bank and Schlotzky’s).

An Office Depot is located across the street from Reliant Park off Kirby.  It is in the same shopping center as Fiesta Supermarket. The address is 8202 Kirby Dr # 1240, Houston, TX 77054.

There is not a business center in Reliant Center.

How can I purchase a Proceedings CD?

OTC 2014 technical papers are available on CD to use as a valuable reference tool after the conference. Proceedings are available for purchase on-site in the Reliant Center Lobby D on level 1 and in the Reliant Arena registration area. Cost is USD 110 for members and USD 175 for nonmembers.

To purchase Proceedings from previous OTCs, email or call +1.972.952.9494.

I am an author/speaker. Where do I register?

The speaker/author registration is located in Lobby D, Reliant Center.

I am an author/ speaker. Where do I check in with staff?

All presenting authors and session chairmen should report to the Speaker Check-In Room prior to their presentation. The room is located in Reliant Center, Level 2, Room 500. The phone number during show days is +1.832.667.3003.

Audiovisual equipment is available in this room for speakers to preview their presentations.

What security measures and policies does OTC have in place?

All attendees are required to wear their OTC name badge and badge holder at all times. Use of a badge by a person not named on the badge is grounds for confiscation. If you lose your conference badge, please return to Registration to obtain a replacement.

An adult must accompany attendees 15 to 18 years of age. No one under 15 years of age will be admitted to OTC.

Also expect additional security measures as you approach each entrance location of Reliant Park.  Security personnel will be positioned at the entrances and may ask you to open your backpack or boxes for a visual inspection. If you observe any suspicious activity or have any security concerns, please contact OTC Headquarters (+1.832.667.3014) so we may investigate the matter.

OTC wants all patrons to have a safe and secure experience. We appreciate your cooperation and support in making this possible. 



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